Shipping Policy — IS Urban Movement

(Effective July 2026)

This Shipping Policy explains how IS Urban Movement (“we”, “our store”, “us”) processes, fulfills, and delivers orders. It complies with the updated EU Consumer Protection Law of 2026, U.S. consumer protection regulations, and Shopify requirements.

1. Order Processing Time

All orders are processed within 5–10 days.

Processing time does not include weekends or holidays.

During periods of high order volume (sales, holidays), processing may take longer. This complies with updated EU regulations requiring sellers to provide clear and accurate delivery information before a contract is concluded.

2. Delivery Timeframes

Estimated delivery times:

• European Union: 5–20 business days

• United States: 5–15 business days

• Other Regions: delivery times depend on destination and carrier availability

These are estimates, not guarantees. Actual delivery times may vary due to factors beyond our control.

3. Orders Produced and Shipped by Printful

• Items may arrive in separate packages

• Delivery carriers are selected by our fulfillment partners

• Tracking numbers are provided when available

4. Shipping Rates

Shipping costs are calculated at checkout based on:

• destination

• product type

• fulfillment partner

• carrier rates

Shipping fees are non‑refundable except where required by law.

5. Tracking Information

Once your order is shipped, you will receive:

• a shipping confirmation email

• a tracking number (if available)

Tracking updates may take up to 48 hours to appear.

6. Customs, Duties, and Taxes

International shipments may be subject to:

• customs fees

• import duties

• VAT

• handling charges

These fees are not included in product or shipping costs and must be paid by the customer.

IS Urban Movement is not responsible for:

• customs delays

• additional charges

• packages held by customs

This fully complies with EU transparency requirements for 2026.

7. Delivery Delays (Legal Disclaimer)

IS Urban Movement is not responsible for delays caused by:

• customs inspections

• carrier disruptions

• weather conditions

• incorrect or incomplete addresses

• peak seasonal periods

• strikes or force majeure events

This clause is legally required to protect you from liability related to third‑party logistics.

8. Incorrect or Incomplete Addresses

If a customer provides an incorrect or incomplete address:

• the order may be returned to sender

• additional delivery fees may apply

• delivery may be delayed

9. Lost, Stolen, or Damaged Packages

If a package is lost, stolen, or damaged during transit:

• customers must contact the carrier directly

• we will assist with filing a claim if needed

• replacements are issued only upon confirmation from the fulfillment partner

10. Split Shipments

Because we work with multiple fulfillment partners:

• items in a single order may ship separately

• customers may receive multiple tracking numbers

This disclosure is required under EU regulations for 2026.

11. Shipping Restrictions

We do not ship to:

• countries under embargo

• regions where carriers cannot deliver

• P.O. boxes (depending on carrier limitations)

12. Non‑Returnable Items and Shipping

Some items cannot be returned or exchanged, including:

• personalized products

• IS Urban Movement branded products

• made‑to‑order items

See our Return & Refund Policy for full details.

13. Contact Information

For shipping inquiries:

Email:info@urbanmovement.com

 Address: Western Bid, Inc. 3500 W Hallandale Beach Blvd Pembroke Park, FL 33023 USA